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Our Guarantee and Return Conditions All of your orders from poyraznetwork.com are sent to you, our customers, by cargo. There are a few things to consider when shipping your order. Your orders are delivered to contracted cargo within an average of 3 working days. The mail reference number of your order is specified by sending an e-mail to you regarding the order placed on the cargo. Delivery is not made on Sundays due to the failure of cargo companies.

How should I receive the shipping package?

Since the cargo company competes over time, it wants to deliver the product and go immediately, but there is a sensitive issue. The cargo form should not be signed without receiving your cargo package. Before signing the cargo report, please check whether the box of your product is damaged due to transportation. If there is any damage to the box for any reason, return your box to keep a record from the shipping authority without signing any documents related to delivery. Your new products will be sent by us immediately. Poyraznetwork.com is not responsible for the damage or deficiency of the products inside if the products with damaged box are received.

Is there any deformation in the package delivered?

If there is any doubt in the package brought by the cargo company that suggests that any deformation or product may be damaged, open the package next to the cargo officer and check the physical condition of your orders without signing the shipping form. If you do not see any problems you may sign the transmit form. If you think that the products in the box are damaged in any way, please request that you do not receive the products and request a cargo damage record in the cargo officer. (Please do not take the products that are recorded. You should come back to poyraznetwork.com.)

Replaced products will be replaced and shipped to you.

Broken, crushed, broken or damaged delivery.

The duty of the cargo company is to deliver your shopping from poyraznetwork.com safely to the right person by offering a safe transportation. If there is any damage on the product, you can go to the cargo branch and keep it. After the product reaches us with the minutes you have kept, your exchange will be done immediately.

RETURN

In order to use the right of return in all kinds of cosmetic products, it is imperative that the packaging of the product is not opened, not damaged and the product is not used. The shipping cost of the product returned due to the right of return belongs to the BUYER.

In order to realize your return process;

The item to be returned must be sent with the original package / box received. (Example: Products with a shipping label attached on the original box and taped with a shipping duct tape are not acceptable.) The product must be returned as received.

The 'Product Return Form' on the back of the invoice must be filled in completely.

The product to be returned must not be used.

Returns of products that have lost their restability and cannot be purchased by another customer are not accepted.

If the invoice of the product has been issued on behalf of the corporate company, you need to send it together with the "Return Invoice" issued by the institution for the refund process, which is issued as "Product Unit Price + VAT". Order returns whose invoices are issued on behalf of the institutions cannot be completed unless the 'Return Invoice' is issued.

NOTE: Before conducting your return, the necessary review of your order is made by poyraznetwork.com Returns Specialist. If it is deemed necessary to examine the product you want to return, it is sent to the authorized service of the brand or to the supplier company for control. We request that you only contact poyraznetwork.com regarding product returns. All return requests must be reported to poyraznetwork.com Customer Service and sent by cargo to be sent to poyraznetwork.com.

NEW APPLICATION IN ACCORDANCE TO THE GENERAL COMMUNIQUE OF 385 TAX PROCEDURE LAW!

If you are not a taxpayer, when returning the product you have bought, you must sign it and return it to us together with the product after completing the information in the relevant return section of your company invoice. Otherwise, your return will not be completed.

When Your Refund Occurs:

An information email will be sent to you automatically when your return is processed. The period of reflection of your return on your statement varies depending on your bank. The reflected amount of the refunded amount on your statement is realized within 10 business days. It is not possible for poyraznetwork.com to intervene in this process. In case of any delay, you can get detailed information from your bank.